Shipping Information for Dot Hell
Dot Hell is dedicated to providing reliable and timely shipping for your orders. This Shipping Information outlines our available shipping options, processing times, and the integration of Microsoft Ads for tracking and enhancing services.
Shipping Methods and Costs
1. Standard Shipping (Ground)
•Cost: Free on all orders.
•Delivery Time: 5-7 business days.
•Service Area: Available for all U.S. addresses.
2. Expedited Shipping (2nd Day)
•Cost: $20 per order.
•Delivery Time: 2 business days.
•Order Cutoff Time: Orders must be placed by 12:00 pm (Pacific Time) Monday through Friday to qualify for 2-day delivery.
3. Overnight Shipping
•Cost: $35 per order.
•Delivery Time: Next business day.
•Order Cutoff Time: Orders must be placed by 12:00 pm (Pacific Time) Monday through Friday for next-day delivery.
Order Processing Times
•Same-Day Processing: Orders placed before 12:00 pm (Pacific Time) on business days are processed and shipped the same day.
•Next Business Day Processing: Orders placed after 12:00 pm (Pacific Time), on weekends, or on holidays will be processed the next business day.
Shipping Restrictions
•P.O. Boxes and APO/FPO Addresses: We currently do not ship to P.O. boxes, APO, or FPO addresses. Please provide a valid street address for delivery.
•International Shipping: At this time, we only ship within the United States.
Order Tracking with Microsoft Ads
1. Order Tracking Information
•Once your order has shipped, you will receive a shipment confirmation email with a tracking number. You can also track your order by logging into your account on our website under “My Orders.”
2. Microsoft Ads Conversion Tracking
•We use Microsoft Ads to track conversions, helping us evaluate and improve our shipping and marketing processes.
3. Remarketing with Shipping Updates
•Shipping status information may be used for remarketing through Microsoft Ads to display relevant promotions and updates.
Signature Requirement
•Orders Over $500: A signature will be required upon delivery for orders valued over $500 to ensure secure delivery.
Undeliverable Packages
If a package is returned as undeliverable due to an incorrect address or other issues, we will contact you to arrange re-shipment. Additional shipping fees may apply.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at +1 (877) 574-2464 or [email protected]. We will work with the carrier to resolve the issue and ensure prompt delivery.
Same-Day Delivery
•Availability: Same-day delivery may be available for customers located near Los Altos, CA.
•Contact: For same-day delivery requests, please call +1 (877) 574-2464 during business hours.
Opt-Out of Microsoft Ads Tracking
1. Microsoft Ads Data Usage
•We use data collected during shipping for Microsoft Ads tracking, including conversions and remarketing.
2. Opt-Out Option
•You may manage your ad preferences or opt out of tracking at Microsoft’s privacy settings: https://account.microsoft.com/privacy/ad-settings.
Holiday Shipping
During peak holiday seasons, delivery times may be extended due to increased shipping volumes. We recommend placing orders early to ensure timely delivery.
Contact Us
For any questions or concerns regarding shipping, please contact us:
Dot Hell
1684 Parkhills Ave, Los Altos, CA 94024, USA
Phone: +1 (877) 574-2464
Email: [email protected]
This Shipping Information provides clear guidelines on our shipping services and incorporates Microsoft Ads tracking to enhance your experience at Dot Hell.