Return and Exchange Policy for Dot Hell
At Dot Hell, we strive to make returns and exchanges easy for our customers. This policy outlines our process, including any data tracking with Microsoft Ads to enhance our services.
Return Policy
1. Eligibility for Returns
•Items may be returned within 30 days of the original purchase date.
•Products must be in original condition: unworn, with all tags attached, and in the original packaging.
•Non-returnable items include final sale items, customized apparel, and gift cards.
2. Return Methods
•In-Store Returns: You may return your item in person at our designated location with the original receipt or order number.
•Mail Returns: For mail returns, please include the original packing slip or order number and send the item to: Dot Hell
1684 Parkhills Ave
Los Altos, CA 94024
USA
3. Return Shipping Costs
•Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
4. Refund Processing
•Refunds are issued to the original payment method within 3-5 business days after we receive and inspect the returned item.
•Original shipping charges are non-refundable.
Exchange Policy
1. Eligibility for Exchanges
•Exchanges are available within 30 days for a different size, color, or product of equal or lesser value.
•Items must be in their original condition with tags attached.
2. Exchange Process
•In-Store Exchanges: Bring your item to our location with the original receipt or order number for an exchange.
•Mail Exchanges: Contact us at [email protected] or call +1 (877) 574-2464 to initiate a mail exchange. We will provide instructions for shipping and the exchange process.
3. Replacement Availability
•If the requested replacement item is out of stock, we will offer a refund or store credit for the original purchase amount.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of receiving it. We will provide a prepaid shipping label and offer a replacement or full refund, including original shipping charges.
Gift Returns
If you received an item as a gift, you may return it for store credit or exchange. Please provide the original order number or packing slip.
Non-Returnable Items
The following items are not eligible for return or exchange:
•Final sale items
•Customized items
•Gift cards
Data Tracking with Microsoft Ads
1. Return Data Tracking
•We use Microsoft Ads to track data related to returns and exchanges, helping us improve customer service.
2. Remarketing Based on Return History
•Information about returns or exchanges may be used for remarketing through Microsoft Ads to provide relevant promotions and recommendations.
3. Opt-Out of Microsoft Ads Tracking
•You may manage ad preferences or opt out of tracking by visiting Microsoft’s privacy settings at https://account.microsoft.com/privacy/ad-settings.
Lost or Damaged Returns
We recommend using a trackable shipping service for mail returns. Dot Hell is not responsible for lost or damaged returns.
Contact Us
For questions or assistance with returns and exchanges, please contact:
Dot Hell
1684 Parkhills Ave, Los Altos, CA 94024, USA
Phone: +1 (877) 574-2464
Email: [email protected]
This Return and Exchange Policy provides clear guidelines for managing returns and exchanges while using Microsoft Ads tracking to enhance the experience at Dot Hell.